Contact Us
Have a question about your order, a product, or planning your next celebration? We'd love to hear from you and help make your party a success.
We're Here to Help
For order support, product questions, or general inquiries, our team is ready to assist. We typically respond within 24 hours on business days (Monday to Friday).
Tip: To ensure our replies reach your inbox, please check your spam folder or add us to your safe senders list.
Before Reaching Out
Including these details helps us assist you faster:
- Your order number
- The name and email used on your order
- A brief description of your question or issue
- Photos (if reporting a product issue)
What Can We Help With?
Order & Shipping Questions — Tracking, delivery times, or issues with your order.
Product Inquiries — Details about specific items, materials, or party planning advice.
Returns & Refunds — Damaged items, incorrect orders, or return requests.
Bulk & Wholesale Orders — Special pricing for large events, party planners, or wholesale inquiries.
Collaborations & Partnerships — Content creators, influencers, or brand collaboration opportunities.
Response Time
We aim to respond to all inquiries within 24 hours on business days. Response times may be slightly longer during weekends, holidays, or peak seasons.
Prefer to check first? Visit our FAQ page for quick answers to common questions.